30 Day Satisfaction Guarantee
Web-link is proud to offer an unconditional 30-day money back guarantee on all of our hosting plans! If you are not satisfied with our services for any reason and you make the request for your account to be canceled within 30 days of the order, you qualify for a refund from us! Please note that paid fees for Additional Services will not be refunded.

At Web-link, we want to be sure that your hosting experience with us will be a positive and pleasant one. However, we understand that sometimes things just don't work out, and that is why we offer a 30 day money back satisfaction guarantee.If for any reason you are not satisfied with our service within your first 30 days of service, simply let us know and your hosting fees will be refunded (except fees for Additional Services). If you have any questions, please feel free to contact our sales team at sales@poweredwebhosting.com

How to request for cancellation/refund?
In the event that you wish to cancel your account within the first 30 days, please contact us at our sales email address at: sales@poweredwebhosting.com Please provide us the following account information to assist us in the process:
- Your full name (used on the sign up form)
- Your account name
- Your account password
- Your domain name
A full refund for your hosting fee will be made within 24 hours, after receiving and verifying your account information.Please note that there will be no refund for excess bandwidth fee and Additional Services that you have requested. If you used more than the allocated bandwidth for your account within the fist 30 days, the excess fee will be deducted from the amount to be refunded to you.

System backup
We keep extensive back-ups of data for each virtual hosting account. However, we do recommend you always keep your own copy of your entire web site at a remote location as well. Our hosting servers are configured with RAID disk array and hot-swappable so if any disk fails no data is lost, and we can replace the disk without any interruption of service.

Access to Raw Log Files
You have full access to the raw log files within your account. You may download them and use another program to analyze the trend of visitors to your website, or to view your script error logs to help fix bugs in scripts you've installed on your account.

Transfer Bandwidth
Each hosting plan comes with a different amount of free transfer bandwidth per month, as well as a cost for any extra transfer over that. Bandwidth transfer on your hosting account  includes ftp upload/download, sending/receiving of emails, accessing of web pages, database, etc. We suggest you enable the use of anonymous FTP account (if available on your account) with care as it could consume all your allocated bandwidth very quickly.

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